1. Product Accuracy:Vendors are responsible for providing accurate and detailed information about their products, including specifications, materials used, and dimensions.
  2. Quality Assurance: Vendors must ensure that the products they offer meet high-quality standards. This includes craftsmanship, durability, and overall product quality.
  3. Timely Shipping: Vendors are expected to ship products in a timely manner, adhering to the processing and shipping times communicated to customers during the purchase.
  4. Communication with Buyers: Vendors should maintain clear and timely communication with buyers. This includes responding to inquiries, providing updates on order status, and addressing customer concerns.
  5. Order Accuracy: Vendors must accurately fulfill orders, ensuring that the correct items are shipped to the designated addresses provided by customers.
  6. Customer Satisfaction: Vendors are encouraged to prioritize customer satisfaction. Addressing customer inquiries and concerns promptly contributes to a positive shopping experience.
  7. Adherence to Policies: Vendors must comply with DadsMadeThat’s terms and conditions, return and refund policy, and any other relevant policies outlined by the platform.
  8. Professionalism: Vendors are expected to conduct themselves in a professional manner when interacting with customers, other vendors, and the DadsMadeThat community.
  9. Product Safety: Vendors must adhere to safety standards and regulations applicable to their products, ensuring that items sold on DadsMadeThat are safe for use.
  10. Continuous Improvement: Vendors are encouraged to seek feedback, continuously improve their products, and stay informed about industry trends and customer preferences.
NOTE: Failure to adhere to these responsibilities may result in warnings, account suspension, or termination. DadsMadeThat values the commitment of its vendors to providing a positive and reliable shopping experience for customers.

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