1. For Customers:
2. Returns and Exchanges: Customers may request returns or exchanges within 14 days of the purchase date, provided the item is unused, in its original condition, and in the original packaging.
3. Refund Process: Refunds will be issued to the original payment method after the returned item is inspected and approved. Please allow for a specified timeframe for the refund to be processed.
4. Return Shipping: Customers are responsible for return shipping costs, except in cases where the return is due to a DadsMadeThat error or a defective/damaged item.
5. Damaged or Defective Items: Customers must report any damaged or defective items within 7 days of receiving the product. Provide photos and details for prompt resolution.
6. Cancellations: Order cancellations are accepted within 24 hours of purchase. After that timeframe, the order may have already been processed.
7. Non-Returnable Items: Certain items, such as personalized or custom-made products, may not be eligible for return unless they arrive damaged or defective.
8. For Vendors:
9. Handling Customer Returns: Vendors are responsible for managing and processing customer returns promptly and efficiently. Clear return instructions should be provided.
10. Quality Assurance: Vendors are accountable for delivering products that meet high-quality standards. Address customer concerns related to product quality and defects.
11. Timely Refunds: Vendors should process refunds for approved returns in a timely manner, ensuring customers are reimbursed promptly.
12. Communication with Customers: Maintain clear communication with customers regarding the return process, refund status, and any additional information they may require.
13. Resolution of Issues: Work diligently to resolve customer issues, providing solutions that align with our platform’s policies and customer satisfaction.
14. Compliance with Policies: Vendors must comply with DadsMadeThat’s return and refund policy, terms and conditions, and any other relevant policies established by the platform.
    
    NOTE: Both customers and vendors are encouraged to review the complete return and refund policy outlined in our terms and conditions for a comprehensive understanding of the process and guidelines.